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Evidence Guide: ICTTEN303 - Locate, identify and rectify recurrent network faults

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN303 - Locate, identify and rectify recurrent network faults

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for fault- finding activity

  1. Prepare for given work according to work health and safety (WHS) and environmental requirements
  2. Arrange access to site according to required procedure
  3. Locate existing and potential site hazards
  4. Contact customer to verify nature of recurrent fault and the network type
Prepare for given work according to work health and safety (WHS) and environmental requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange access to site according to required procedure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Locate existing and potential site hazards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact customer to verify nature of recurrent fault and the network type

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct activities for recurrent network fault- finding

  1. Analyse fault history using fault records to establish nature of fault
  2. Select test equipment and conduct appropriate test to identify potential faults ensuring the diagnostic process does not compromise the integrity of the network element or system
  3. Evaluate test results to determine relevant symptoms of recurrent fault using appropriate methods and appropriate process
  4. Locate probable cause, type and location of the fault
  5. Rectify fault or escalate to appropriate level
Analyse fault history using fault records to establish nature of fault

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select test equipment and conduct appropriate test to identify potential faults ensuring the diagnostic process does not compromise the integrity of the network element or system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate test results to determine relevant symptoms of recurrent fault using appropriate methods and appropriate process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Locate probable cause, type and location of the fault

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rectify fault or escalate to appropriate level

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report fault-findings and solutions

  1. Prepare customer report on the diagnostic procedure, fault identification and fault clearance
  2. Update fault records database
  3. Restore worksite to the customer’s satisfaction
  4. Notify customer and obtain sign-off
Prepare customer report on the diagnostic procedure, fault identification and fault clearance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update fault records database

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Restore worksite to the customer’s satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customer and obtain sign-off

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for fault- finding activity

1.1 Prepare for given work according to work health and safety (WHS) and environmental requirements

1.2 Arrange access to site according to required procedure

1.3 Locate existing and potential site hazards

1.4 Contact customer to verify nature of recurrent fault and the network type

2. Conduct activities for recurrent network fault- finding

2.1 Analyse fault history using fault records to establish nature of fault

2.2 Select test equipment and conduct appropriate test to identify potential faults ensuring the diagnostic process does not compromise the integrity of the network element or system

2.3 Evaluate test results to determine relevant symptoms of recurrent fault using appropriate methods and appropriate process

2.4 Locate probable cause, type and location of the fault

2.5 Rectify fault or escalate to appropriate level

3. Report fault-findings and solutions

3.1 Prepare customer report on the diagnostic procedure, fault identification and fault clearance

3.2 Update fault records database

3.3 Restore worksite to the customer’s satisfaction

3.4 Notify customer and obtain sign-off

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for fault- finding activity

1.1 Prepare for given work according to work health and safety (WHS) and environmental requirements

1.2 Arrange access to site according to required procedure

1.3 Locate existing and potential site hazards

1.4 Contact customer to verify nature of recurrent fault and the network type

2. Conduct activities for recurrent network fault- finding

2.1 Analyse fault history using fault records to establish nature of fault

2.2 Select test equipment and conduct appropriate test to identify potential faults ensuring the diagnostic process does not compromise the integrity of the network element or system

2.3 Evaluate test results to determine relevant symptoms of recurrent fault using appropriate methods and appropriate process

2.4 Locate probable cause, type and location of the fault

2.5 Rectify fault or escalate to appropriate level

3. Report fault-findings and solutions

3.1 Prepare customer report on the diagnostic procedure, fault identification and fault clearance

3.2 Update fault records database

3.3 Restore worksite to the customer’s satisfaction

3.4 Notify customer and obtain sign-off

Evidence of ability to:

discuss faults with clients

test telecommunications networks to identify faults

identify and rectify recurrent faults

conduct and report on a fault-finding task in a telecommunications network for a range of faults

use systematic and logical fault-finding techniques in telecommunications networks and field testing procedures to particular workplace situations

comply with all related work health and safety (WHS) requirements and work practices

notify customer when work has been complete and obtain sign off.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline application of Ohm’s law, impedance and reactance formulas to solve alternating current (AC) electrical problems when diagnosing faults

summarise behaviour of faulty network elements, including symptoms and impact on network

clarify interpretation of test results and network element/system specifications

outline the operation and purpose of testing equipment

explain the operation of transformers

provide a summary of telecommunications networks

describe performance testing and fault-finding techniques of telecommunications networks

summarise systematic and logical fault-finding

describe types of power sources used in telecommunications networks.